Share a Workspace with Support

Authorize the Roboflow Support team to access your workspace. This authorization allows our team to directly review the projects in your workspace and help with debugging and/or issue resolution.

Only accounts with admin or creator privileges are capable of granting workspace access to Roboflow Support.

If your account has labeler or reviewer permissions, please have an admin or creator from your workspace reach out to [email protected] to grant workspace access.

In App Chat

In the chat flow, you will be prompted with the question below:

Grant access to Roboflow Support

Select "Yes, provide support access" to authorize the Roboflow Support team to access the projects in your workspace and help with debugging and/or issue resolution.

Email

When contacting Roboflow Support ([email protected]), please include the sentence: "I grant Roboflow Support permission to access the workspace."

This explicitly authorizes the Roboflow Support team to access the projects in your workspace and help with debugging and/or issue resolution.

Ticket

In the ticket submission flow, you will be prompted with the question below:

Grant access to Roboflow Support

Select the "Grant Roboflow Support access" checkbox to authorize the Roboflow Support team to access the projects in your workspace and help with debugging and/or issue resolution.